Contact information

Crisp Sleep Hub
Operated by BHD CONTRACTING PTY LTD

We believe helpful customer service should be easy to reach. Whether you have a question about a seasoning jar, need clarification about an oil dispenser, want to understand how a push-button rice storage container works, or need assistance with an existing order, our team welcomes your enquiry.

Business Details

Legal Business Name: BHD CONTRACTING PTY LTD
Store Name: Crisp Sleep Hub
Website: https://www.crispsleephub.store/
Customer Service Email: [email protected]
Contact Person: Sharyn Munro

Registered / Business Contact Address:
38 Coraldeen Ave, Gorokan NSW 2263
Australia

Returns Address:
38 Coraldeen Ave, Gorokan NSW 2263
Australia

Customer Support

For customer service assistance, please email:

[email protected]

To help us understand your request and respond efficiently, please include your name, order number (if applicable), and a clear description of the issue.

Product Enquiries

If you have questions before purchasing, you may contact us about product descriptions, available options, listed dimensions, included components, or other information shown on the website.

For products such as seasoning jars, oil dispensers, and push-button rice storage containers, please refer to the relevant product listing and any supplied instructions. If you need clarification about a feature that is not clearly described, contact us before placing your order.

Order and Payment Assistance

If you need help with an order confirmation, payment status, checkout issue, or order details, please email us with the email address used when placing the order.

For your security, do not send full payment card numbers, card security codes, passwords, or other confidential payment credentials by email.

Shipping and Delivery Questions

For tracking enquiries, delivery delays, address corrections, or parcels that appear to be missing, please provide your order number and any available tracking information.

If you need to change a delivery address, contact us as soon as possible. We cannot guarantee changes after an order has entered fulfilment or been handed to the carrier.

Returns, Refunds, and Exchanges

If you wish to request a return, refund, or exchange, email us with the subject line “Return or Refund Request”.

Please include:

  • Your order number;

  • The product name;

  • The reason for your request;

  • Whether the item has been used or opened; and

  • Photographs or other supporting information, where relevant.

Please wait for our return instructions before sending a product to the returns address.

Your rights under Australian Consumer Law remain unaffected by any voluntary return procedure.

Privacy Enquiries

If you have questions about personal information, privacy requests, or the way your information is handled, contact us at the same email address.

Please explain the nature of your request and provide sufficient details for us to identify the relevant information. We may need to verify your identity before responding.

Business Correspondence

For general business correspondence, website-related matters, or other enquiries concerning Crisp Sleep Hub, please use the contact details listed above.

We aim to review enquiries and respond within a reasonable period. Response times may vary during weekends, public holidays, and periods of high enquiry volume.

Thank you for choosing Crisp Sleep Hub. We value your interest and appreciate the opportunity to assist.