Privacy policy
Effective Date: November 13, 2026
Website: https://www.crispsleephub.store/
Business Name: BHD CONTRACTING PTY LTD
At Crisp Sleep Hub, we understand that placing an online order involves more than selecting a product. Customers may provide names, contact details, delivery addresses, and payment-related information so that an order can be processed and delivered. We take the handling of this information seriously and aim to manage it in a transparent, careful, and responsible manner.
This Privacy Policy explains how BHD CONTRACTING PTY LTD collects, uses, stores, and discloses personal information when you visit our website, contact our team, or purchase products from us.
We handle personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent those laws apply to our business.
1. Who We Are
The business responsible for this website is:
BHD CONTRACTING PTY LTD
Website: https://www.crispsleephub.store/
Email: [email protected]
Business Address: 38 Coraldeen Ave, Gorokan NSW 2263, Australia
In this policy, “Crisp Sleep Hub”, “we”, “our”, and “us” refer to BHD CONTRACTING PTY LTD in connection with the operation of this website.
2. Personal Information We May Collect
The type of information we collect depends on how you interact with our website.
Identity and contact information may include your name, email address, telephone number, and other contact details you choose to provide.
Order and transaction information may include products purchased, order numbers, quantities, purchase dates, billing details, delivery instructions, shipping address, and order history.
Payment-related information may include payment status, transaction references, payment method type, and information needed to verify or reconcile a transaction. Payment card details may be collected and processed directly by our payment service providers. We do not intend to store complete payment card security details on our own systems.
Customer service communications may include emails, enquiries, return requests, refund discussions, product feedback, and information you provide when reporting a damaged or defective product.
Technical and usage information may include IP address, browser type, device information, operating system, pages viewed, approximate access times, referral information, and website interaction data.
Please avoid sending unnecessary sensitive personal information when contacting us.
3. How We Collect Information
We may collect information:
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Directly from you when you place an order or complete a checkout form;
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When you subscribe to receive store updates or promotional communications;
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When you contact our customer service team;
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When you submit a return, refund, or product-support request;
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Automatically through cookies, server logs, and similar technologies;
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Through payment, website hosting, analytics, or delivery providers involved in operating the store; and
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From other sources where permitted by applicable law.
Where we request information necessary to complete a purchase, failure to provide that information may prevent us from processing the order or responding effectively to your enquiry.
4. Why We Use Personal Information
We may use personal information for legitimate business and operational purposes, including:
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Creating, confirming, and processing customer orders;
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Arranging payment authorisation and transaction reconciliation;
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Preparing and delivering seasoning jars, oil dispensers, rice containers, and other purchased goods;
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Sending order confirmations, dispatch notices, and delivery updates;
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Responding to customer questions and product enquiries;
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Assessing returns, refunds, replacements, and complaints;
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Maintaining transaction records and business accounts;
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Detecting suspected fraud, unauthorised transactions, or misuse of the website;
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Improving website performance, product information, and customer experience;
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Meeting applicable tax, accounting, regulatory, and legal obligations; and
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Sending marketing communications where permitted and, where required, with your consent.
We will not use personal information for a purpose that is materially unrelated to the reason it was collected unless an applicable legal basis permits that use.
5. Payments and Payment Providers
Online payments may be handled by independent payment processors. When you make a purchase, relevant transaction details may be transmitted to the payment provider so it can authenticate and process your payment.
Payment providers may handle information under their own privacy policies, security procedures, and contractual obligations. We encourage customers to review the relevant provider's privacy information when using its services.
We do not request that customers send full card numbers, card verification codes, passwords, or other confidential payment credentials by ordinary email.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to support essential website functions and understand how visitors use the store.
These technologies may help us:
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Keep shopping cart and checkout functions working;
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Remember certain website preferences;
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Understand visitor traffic and page performance;
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Identify technical errors;
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Improve navigation and website usability; and
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Measure the effectiveness of permitted advertising or promotional activities.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.
Where required by law, we will obtain consent before using non-essential tracking technologies.
7. When We May Disclose Information
We may disclose relevant information to trusted third parties where reasonably necessary for business operations, including:
Payment service providers: to process transactions, verify payments, and manage refunds.
Shipping and delivery providers: to arrange delivery, track parcels, and investigate delivery issues.
Website and technology providers: to host, maintain, secure, and support our online store.
Analytics and marketing providers: to understand website performance or deliver permitted promotional services.
Professional advisers: such as accountants, auditors, insurers, or legal advisers who assist with business operations.
Government and regulatory authorities: where disclosure is required or authorised by law, or reasonably necessary to respond to a lawful request.
We do not sell personal information as a routine part of operating Crisp Sleep Hub.
8. Overseas Disclosure and Storage
Some service providers that support online retail operations may store or process information in countries outside Australia. Where personal information is disclosed overseas, we will take steps required by applicable privacy law, including considering the protections and contractual arrangements relevant to the disclosure.
The location of data storage and processing may depend on the systems and service providers used to operate the website.
9. Data Security
We take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These steps may include access controls, account permissions, secure service providers, system monitoring, and appropriate handling procedures.
However, no online transmission or electronic storage method can be guaranteed to be completely secure. Customers should use secure devices, protect their email accounts, and avoid sharing passwords or payment credentials.
If a data breach occurs, we will respond in accordance with applicable legal requirements, including the Notifiable Data Breaches scheme where it applies.
10. Retention of Personal Information
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, managing customer service matters, maintaining business records, resolving disputes, and complying with legal obligations.
When information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.
11. Access and Correction Requests
Depending on the privacy laws applicable to our business, you may be entitled to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, or misleading.
To make a request, email [email protected] and include enough information for us to identify the relevant records. We may need to verify your identity before responding.
We will respond within a reasonable period and in accordance with applicable legal requirements. In certain circumstances, the law may permit or require us to refuse a request.
12. Marketing Communications
If you receive promotional emails from us, you can opt out by using the unsubscribe instructions in the message or contacting us directly.
We will process opt-out requests in accordance with applicable law. Even after you unsubscribe from marketing, we may still send essential transactional messages, such as order confirmations, delivery notifications, or important information about a purchase.
13. Children's Privacy
Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children without appropriate authorisation where required by law.
If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate steps.
14. Privacy Complaints
If you have a question or complaint about how we have handled your personal information, please email:
Please describe the concern and provide relevant dates or order references where possible. We will review the matter and aim to respond within a reasonable time.
If you are not satisfied with our response and the Privacy Act applies, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
15. Third-Party Websites
Our website or communications may contain links to third-party websites or services. Those websites operate independently and may have their own privacy practices.
We are not responsible for the content, security, or privacy practices of external websites. Please review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this policy when our website, business operations, technology, service providers, or legal obligations change. The revised version will be published on this page with an updated effective date.
We encourage customers to review this page periodically.
17. Contact Details
For privacy questions, access requests, correction requests, or complaints, contact:
BHD CONTRACTING PTY LTD
Email: [email protected]
Address: 38 Coraldeen Ave, Gorokan NSW 2263, Australia
We appreciate the trust you place in Crisp Sleep Hub when sharing information with us.