Refund policy
Effective Date: November 13, 2026
Website: https://www.crispsleephub.store/
Business Name: BHD CONTRACTING PTY LTD
At Crisp Sleep Hub, we want every customer to feel confident when choosing practical kitchen and household products. Whether you are organising seasonings, dispensing cooking oil, or storing rice in a convenient container, we aim to provide products that match their descriptions and arrive in satisfactory condition.
This Return and Refund Policy explains how to request a return, exchange, refund, or other appropriate solution. It applies to purchases made through our website and is intended to operate consistently with the Australian Consumer Law (ACL), including the consumer guarantees applicable in New South Wales.
1. Your Rights Under Australian Consumer Law
Your rights under the ACL exist independently of this policy. Products supplied to Australian consumers must meet applicable consumer guarantees, including that they are of acceptable quality, fit for disclosed purposes, and consistent with their descriptions.
If an item has a major failure, you may be entitled to choose a refund or replacement. For a minor failure, we may be entitled to provide an appropriate remedy, such as repair or replacement, within the requirements of the law. You may also have rights to compensation for reasonably foreseeable loss or damage in circumstances provided by law.
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded.
2. Change-of-Mind Returns
If you simply change your mind, select the wrong item, decide that a product is no longer needed, or no longer want the style or appearance you selected, we may consider a return request under the following voluntary conditions:
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Contact us within 30 days after receiving your order.
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The item should be unused, unwashed, undamaged, and in its original condition.
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Where reasonably possible, include the original packaging, accessories, components, and any product inserts.
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Provide your order number or another reasonable proof of purchase.
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Obtain return instructions from our customer service team before sending an item back.
For hygiene, food-storage, and household-use reasons, opened products that have been used, contaminated, or are no longer suitable for resale may not qualify for a change-of-mind return. This may be relevant to seasoning jars, oil dispensers, and rice storage containers that have been filled or used.
A change-of-mind return is not an automatic statutory entitlement. We reserve the right to assess requests under this voluntary policy, subject always to your non-excludable rights under the ACL.
3. Products Covered by This Policy
Seasoning jars: If a seasoning jar arrives unused but you decide it does not suit your kitchen organisation needs, you may request a change-of-mind return within the stated period. Please ensure that it has not been filled, washed, chipped, or otherwise used. If the jar arrives cracked, has a defective lid, or differs materially from its listing, contact us for assistance.
Oil dispensers: For change-of-mind requests, oil dispensers should remain unused and free from oil residue. If a dispenser leaks because of a product defect, has a faulty dispensing mechanism, or arrives with missing components, please contact us and provide photographs where possible.
Push-button rice storage containers: These products should be returned unused and unfilled for a change-of-mind request. If the lid, button mechanism, seal, or other supplied component is defective or the item does not match its description, please contact us so we can assess the issue under your consumer rights.
These product-specific conditions do not limit your rights when an item has a fault or other failure covered by the ACL.
4. Faulty, Damaged, Incorrect, or Misdescribed Items
Please contact us as soon as reasonably possible if your order:
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Arrives cracked, broken, or visibly damaged;
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Has a lid, button, seal, cap, or dispensing component that does not function as described;
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Is missing a component advertised as included;
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Is materially different from the product description or images;
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Is the wrong product or quantity; or
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Otherwise fails to meet an applicable consumer guarantee.
To help us review the issue, please provide your order number, a description of the problem, and clear photographs or a short video if the issue can be shown visually. We may ask for further information or an opportunity to inspect the product.
Where the ACL requires a remedy, we will provide the appropriate remedy in accordance with the nature and seriousness of the failure. Depending on the circumstances, this may include a refund, replacement, repair, or reimbursement of reasonable costs. We will not require you to pursue a remedy solely through a manufacturer or another third party.
5. How to Request a Return
Please follow these steps:
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Email [email protected] with the subject line “Return or Refund Request”.
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Include your full name, order number, purchase date, and the product you wish to return.
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Explain whether the request relates to a change of mind, damage, a defect, an incorrect item, or another concern.
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Attach photographs or supporting information if relevant.
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Wait for our team to provide return instructions before posting the item.
Please do not send products to us without first contacting our team. This helps us identify the order and provide the correct return arrangements.
6. Return Address
Unless we provide different written instructions, approved returns should be sent to:
BHD CONTRACTING PTY LTD
38 Coraldeen Ave, Gorokan NSW 2263
Australia
Please retain your postage receipt and tracking information until the return has been resolved.
7. Return Shipping Costs
For an approved change-of-mind return, the customer is generally responsible for the cost of returning the product, unless we agree otherwise.
If a product has a failure covered by the ACL, we will follow the legal requirements concerning return costs. Where we are responsible for the return cost, we may provide a return label, arrange collection where appropriate, or reimburse reasonable return postage after receiving proof of payment.
Please contact us before paying for return shipping so we can explain the appropriate process.
8. Refund Assessment and Processing
Once a returned item has been received, or the relevant issue has otherwise been assessed, we will notify you of the outcome.
Where a refund is approved, it will generally be issued to the original payment method unless another method is agreed or required. The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.
For ordinary voluntary returns, we aim to initiate approved refunds within 5–10 business days after the return has been received and assessed. This is an estimated processing target, not a restriction on any remedy or timeframe required by law.
If a refund is delayed, please contact us with your order number so we can review its status.
9. Exchanges
If you would prefer a different product, please contact us before returning the original item. Exchanges depend on stock availability and the nature of the request.
Where an exchange is not available, we may discuss another appropriate solution. If the original item has a failure covered by the ACL, your statutory remedy will not be replaced by an exchange-only arrangement where the law provides a different right.
10. Items That May Not Qualify for Change-of-Mind Returns
Subject to your statutory rights, the following may be excluded from voluntary change-of-mind returns:
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Products that have been used, filled, or contaminated;
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Products damaged through improper handling after delivery;
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Products returned without essential components or accessories;
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Products altered or modified after receipt; and
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Products that cannot reasonably be resold because of their condition.
These exclusions do not apply where they would unlawfully prevent a customer from exercising rights relating to a faulty, unsafe, misdescribed, or otherwise non-compliant product.
11. Order Cancellations
If you wish to cancel an order, contact us as quickly as possible. We will try to stop processing or dispatch if the order has not yet entered fulfilment.
Once an order has been dispatched, cancellation may no longer be possible. In that situation, you may contact us to discuss the applicable return process. Your statutory rights remain unaffected.
12. Contact Us
For any return, refund, exchange, or product concern, please contact:
BHD CONTRACTING PTY LTD
Email: [email protected]
Address: 38 Coraldeen Ave, Gorokan NSW 2263, Australia
We appreciate the opportunity to review your concern and work toward a fair and practical resolution.
Important: This policy is intended to supplement, not replace, your rights under the Australian Consumer Law.