Terms of service

Effective Date: November 13, 2026
Website: https://www.crispsleephub.store/
Operated by: BHD CONTRACTING PTY LTD

Welcome to Crisp Sleep Hub. These Terms of Service govern your access to and use of our website and the products and services made available through it.

By browsing the website, placing an order, or otherwise using our online store, you agree to these Terms of Service, together with any policies incorporated into them by reference. Please read them carefully before making a purchase. If you do not agree with these terms, you should not use the website.

These terms are intended to be interpreted consistently with the laws of Australia, including the Australian Consumer Law and applicable laws of New South Wales. Nothing in these terms removes rights that cannot legally be excluded.

1. Business Information

This website is operated by:

BHD CONTRACTING PTY LTD
Trading website: Crisp Sleep Hub
Website: https://www.crispsleephub.store/
Email: [email protected]
Address: 38 Coraldeen Ave, Gorokan NSW 2263, Australia

References to “Crisp Sleep Hub”, “we”, “us”, or “our” mean BHD CONTRACTING PTY LTD in relation to this website.

2. Eligibility and Website Use

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are using the website on behalf of another person or an organisation, you confirm that you have authority to act on their behalf.

You agree to use the website only for lawful purposes and in a way that does not interfere with its operation or infringe the rights of others.

You must not:

  • Use the website for fraudulent, deceptive, or unlawful activities;

  • Attempt to gain unauthorised access to our systems or customer accounts;

  • Introduce malicious software, harmful code, or disruptive material;

  • Interfere with checkout, payment, or website security functions;

  • Copy or exploit website content for commercial purposes without permission; or

  • Submit information that is false, misleading, or intended to harm another person.

3. Products and Product Information

Crisp Sleep Hub offers selected household and kitchen organisation products, including seasoning jars, oil dispensers, and push-button rice storage containers.

We aim to describe products clearly and present images that help customers understand their appearance and features. Product descriptions, photographs, dimensions, colours, capacities, materials, included accessories, and operating instructions should be reviewed carefully before placing an order.

Actual appearance may vary slightly because of lighting, photography, screen settings, manufacturing batches, or other reasonable factors. Such variations do not excuse a product that materially differs from its description or fails to meet a consumer guarantee.

Unless expressly stated in the relevant product listing or supplied documentation, we do not guarantee that a product is suitable for a particular food-contact use, dishwasher, microwave, freezer, hot-liquid application, or other specialised purpose. Customers should follow the product's actual labelling and instructions.

4. Product Use and Customer Responsibility

Customers are responsible for using products in accordance with any supplied instructions, warnings, labels, and reasonably apparent limitations.

For example:

  • Seasoning jars should be handled and cleaned in a manner appropriate to their actual construction and supplied care instructions.

  • Oil dispensers should be filled and operated according to their design and should not be used with liquids or substances that the product is not specified to accommodate.

  • Push-button rice storage containers should be placed on a stable surface, filled within any stated capacity, and operated according to the instructions provided.

Do not assume that a product is airtight, leakproof, heat-resistant, dishwasher-safe, microwave-safe, childproof, or suitable for a specific food-storage condition unless that feature is expressly confirmed in the product information.

Nothing in this section limits our responsibility for product defects, misleading descriptions, or failures to meet the ACL.

5. Prices and Currency

Prices and applicable charges will be displayed during the shopping and checkout process. Unless otherwise stated, the amount shown at checkout is the amount you authorise for the transaction.

The store's shipping threshold is based on the merchandise subtotal as described in our Shipping Policy:

  • Orders with a merchandise subtotal of US$10.00 or more qualify for free shipping.

  • Orders with a merchandise subtotal below US$10.00 incur a US$5.99 shipping charge.

Any applicable taxes, duties, or other charges will be displayed or disclosed where required. Customers should review the final order total before confirming payment.

We take reasonable care to ensure pricing information is accurate. If an obvious pricing or listing error occurs, we may contact you before fulfilment to explain the issue and discuss whether you wish to proceed at the correct price or cancel the order. We will not use this provision to avoid obligations imposed by law.

6. Orders and Acceptance

When you submit an order, you are making an offer to purchase the selected products under the terms displayed at checkout.

An automated order confirmation generally acknowledges that we have received your order; it does not necessarily mean that the order has been finally accepted or dispatched.

We may need to review an order where there is a suspected payment issue, inaccurate delivery information, stock discrepancy, suspected fraud, or an apparent listing error. If we cannot fulfil an order, we will take appropriate steps to notify you and arrange any refund required.

Please check your delivery address, email address, product selection, and quantities before submitting your order.

7. Payment

Payment must be completed using the payment methods made available at checkout. You authorise the relevant payment provider to process the amount shown in your order summary.

We do not ask customers to provide passwords, full card security codes, or confidential payment credentials by ordinary email.

If a payment is declined, reversed, disputed, or otherwise not completed, we may be unable to fulfil the order until the payment issue is resolved.

8. Shipping and Delivery

Shipping charges, processing estimates, delivery information, and handling arrangements are explained in our Shipping Policy.

Delivery estimates are provided as guidance and are not guaranteed arrival dates unless expressly stated otherwise. Delivery may be affected by carrier operations, weather, public holidays, address errors, customs procedures, or other circumstances beyond reasonable control.

Customers are responsible for providing accurate and complete delivery information. If an address needs to be changed, please contact us promptly. We cannot guarantee that changes can be made after an order has entered fulfilment or been handed to a carrier.

9. Returns, Refunds, and Consumer Guarantees

Our Return and Refund Policy explains the procedure for requesting a return, refund, or exchange.

Nothing in that policy or these terms limits your rights under the Australian Consumer Law. Where a product does not meet a consumer guarantee, you may be entitled to an appropriate remedy, depending on the circumstances and seriousness of the failure.

A voluntary change-of-mind return is separate from a remedy required by law. We may apply reasonable conditions to voluntary returns, but those conditions cannot be used to deny statutory rights.

10. Promotions and Discounts

Promotional offers, discount codes, or special campaigns may be subject to additional conditions. Any relevant eligibility requirements, validity periods, exclusions, and usage limits will be disclosed with the offer.

Unless required by law or expressly stated otherwise, promotional offers cannot be combined with other discounts and may not be applied retrospectively to completed orders.

We will not use promotional terms to mislead customers about the actual price, value, availability, or characteristics of a product.

11. Intellectual Property

Unless otherwise indicated, the website's text, layout, graphics, branding, product descriptions, photographs, and other original materials are owned by or licensed to BHD CONTRACTING PTY LTD.

You may access and use website content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected content without prior written permission, except where permitted by law.

Third-party trademarks, logos, and product names remain the property of their respective owners.

12. Customer Communications and Submissions

If you send us feedback, suggestions, reviews, photographs, or other content, you confirm that you have the right to provide that material and that it does not unlawfully infringe another person's rights.

We may use information you provide to respond to your enquiry, investigate a product concern, improve customer service, or administer the website, subject to our Privacy Policy and applicable law.

We do not claim ownership of your personal information merely because you submit it to us.

13. Third-Party Services and Links

Our website may rely on independent services for payment processing, hosting, analytics, delivery, or other functions. We may also provide links to external websites for convenience.

Third-party services are governed by their own terms and privacy policies. We do not control every aspect of their operations and are not responsible for their independent content or practices, subject to any responsibility that cannot lawfully be excluded.

14. Website Availability and Changes

We aim to keep the website accessible and product information current. However, we do not guarantee uninterrupted access or that every feature will always be available.

We may update product listings, correct errors, change website functions, or temporarily suspend access for maintenance, security, or operational reasons.

Any changes to these Terms of Service will be published on this page with a revised effective date. Changes will not retrospectively remove rights that have already accrued or rights that cannot lawfully be excluded.

15. Limitation of Liability

To the extent permitted by law, we are not responsible for loss caused solely by a customer's failure to follow supplied instructions, misuse of a product, unauthorised modification, or use outside the product's stated purpose.

Nothing in these terms excludes or limits liability for fraud, deliberate misconduct, or any liability that cannot legally be excluded or restricted.

Where the law permits a limitation, our liability will be limited only to the extent allowed by applicable law. The Australian Consumer Law may provide rights and remedies that operate independently of this clause.

16. Indemnity

To the extent permitted by law, you agree to be responsible for losses or reasonable costs arising directly from your unlawful use of the website, your deliberate misuse of its systems, or your infringement of another person's rights.

This clause does not require you to indemnify us for loss caused by our own breach of law, negligence, or failure to meet a consumer guarantee.

17. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of New South Wales, Australia, together with applicable Commonwealth laws, including the Australian Consumer Law.

You agree that disputes may be brought before courts or tribunals with appropriate jurisdiction in New South Wales, subject to any mandatory rights or jurisdictional rules that apply to you.

18. Severability

If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision will be read down or severed to the extent necessary. The remaining provisions will continue to operate, provided this does not undermine rights that cannot lawfully be excluded.

19. Contact Information

If you have questions about these terms, a product listing, an order, or your use of the website, please contact:

BHD CONTRACTING PTY LTD
Email: [email protected]
Address: 38 Coraldeen Ave, Gorokan NSW 2263, Australia

Thank you for visiting Crisp Sleep Hub. We appreciate your business and encourage you to review these terms before completing a purchase.